Refund & Cancellation Policy

Charging Session Refunds

• If charging fails to start: Full refund within 24-48 hours
• If session interrupted by charger malfunction: Prorated refund
• User-initiated cancellation before charging starts: Full refund minus processing fee (₹5)

Wallet Refunds

• Wallet balance is non-refundable
• Exception: Account closure (processed within 7-10 business days)

Processing Time

• UPI/Cards: 3-5 business days
• Wallet: Instant credit

How to Request Refund

• Via app: Go to transaction → Request Refund
• Email: support@treviaev.in with transaction ID
• Phone: +91-9704202806

Contact

For refund inquiries, contact us at: refunds@treviaev.in